Locksmith Service in Kaufland Heidelberg/Pfaffengrund

N F

1 star for the fact that the operators (couple) were nice at first. Of course, after all, you pay in advance. However, how good customer service or complaint management works, the two of them have probably never heard in their lives. As soon as we returned because the key didn't work and we wanted our money back, especially the pregnant woman became passive-aggressive. Allegedly, "it’s everywhere that you can duplicate a key up to 3 times." Unfortunately, that is nowhere stated. Even when asked, she was just rude, well aware that she or her husband failed to do their job. The key fit in the lock but couldn’t be turned in any of the doors. Not to mention the absolutely ridiculous smiley on it, see photo. You can also clearly see the differences between the original key - was he drunk when he duplicated it? They charged 50€ and instead of referring to the stated right of withdrawal, they became aggressive and condescending. Later, the man and supposed shop operator became rude, raised his voice, and made statements like "why don’t you go to a lawyer?". You must be doing so poorly that you can’t refund 50€ for a service not rendered, right? You are liars and crooks! I have never experienced such a disgusting customer service. I advise everyone against this shop - they can be nice at the front, but admitting mistakes and customer friendliness is nowhere to be found here. Better go to a real locksmith who knows his craft!

Moe Mcmoses

I was there because of my broken car key, everything was communicated very clearly beforehand, after a week (and a friendly call back) I was already able to pick up my car key. Super friendly and reliable service.

Karl Klug

Here you are always served super quickly and reliably. I have already needed help on short notice several times, whether it was a broken heel, a hole in a shirt, or a key that I needed to duplicate. Here you are always served super quickly and reliably. Great work!

Seckin Aydin

Top service, courteous and really always from the heart friendly. My family and I have been going for many years both privately and for our business nowhere else! We were always well advised from the first day and have never had problems with quality or service. The owner does his work without exception conscientious and at really incredibly good prices. Also the lady who is often there was always very courteous. We can really only warmly recommend them and do this regularly! Many, many thanks for your reliability and great work. so on!

Bahadir Kasdas

A very honest company. My wish for a new car key was fulfilled. The gentleman ordered the keys, informed me of the arrival and dealt with the matter on the spot in a very short time. The price is very fair. I'd like to come back.