San Kueh

It took a very long time (1 hour) for the emergency service to arrive, on the phone it was said to be 10 minutes and a maximum of 100 €. Then 171 € were due even though the door was open after 3 minutes.

Sebastian Ditrich

I haven't used the service in the conventional sense yet, but I had a half-hour consultation about security and improvements to my house, completely free and very professional. I am thrilled!

MyJDK123

When I asked on the phone what costs I should expect, I was told that it couldn't be said exactly, it depends on what the technician encounters on site. Even after I mentioned that I had simply locked myself out, the question about the price was avoided. I was only given the information that it generally costs "about 50 EUR" and for anything else, it depends on how long the technician takes. The good man had work for about 60 seconds and charged nearly 180 EUR for it. Biggest price driver: The trip with 80 EUR, as it was supposedly necessary to take 26 minutes each way. As a customer, you absolutely cannot verify this, as you have no idea where the technician starts. Due to the completely opaque pricing and the avoidance of specific questions, one feels cheated.

Selma Muminovic

Travel costs 20 euros per 15 minutes and of course they took 20 minutes to get to me. So 40 € + 100% surcharge because I called after 6 PM. The same for departure costs! So so far 180 € just for the trip. The total bill came to 360 €, for 20 seconds of actual work. Did they say anything about the costs on the phone when I inquired? NO! Pure rip-off! Be careful!

Ümit Sen

On the phone, only flat rates are mentioned and there is no indication of the surcharges. 340 € for forgetting the key inside the door on a Sunday. They do not respond to emails and the invoice only provides a mobile number that goes to an emergency call center. No callbacks occur... Not recommended. In such cases, always ask for fixed prices on the phone.