Katy Rudolph

This locksmith was the only one today who helped me in and around Lübeck. Wonderful. You made me very happy and I can continue my vacation. Friendly and competent. Big thank you 🙏🏻

Adam Szvoren

Especially since the beginning of Corona, but even earlier in the face of the extremely dumbed-down and lazy consumer capitalism, craft businesses, or as Schlüssel Reese also calls itself: traditional businesses, have become extremely cheeky. Instead of cheeky, depending on the situation, one could use the words outrageous, fascistoid money- and power-conscious, rude, condescending, superficial, or simply ineffective, namely when a certified German craftsman might do one thing well, but breaks at least two others without batting an eye. Especially craftsmen from established businesses behave very proletarian. Traveling businesses, on the other hand, still show charm and above all interest in their profession. I went to Reese. An established business. Traditional business. I needed 3 pieces of square rods to a specific size, and 4 standard threaded screws with a lens head made of brass. I took the brass door and window handles with me, and I communicated the door leaf thickness right at the beginning. The master came in (his apprentice could hardly answer a question), and as soon as he saw my unpacked door handle, which is not produced in this piece and execution anywhere in Germany, he expressed his bad mood: "We don't do that." Nevertheless, I expressed my concern. He took my visibly brand new brass door handle in his hand to check the size of the square rod. He threw the new door handle, not produced anywhere in Germany, from about 15 centimeters height onto the table, so that the door handle slid a short distance across the table. (Scratches, bumps.) He selected the square rod and also threw it in front of me, pardon, before the dogs. I told him the door thickness again. He first wanted to save himself the cutting (15 seconds). While making constant condescending comments and formulas of open rudeness, he sawed off the rod. I wanted to be sure and try again with the door handles to see if the door thickness fits. Remarks, condescending comments, door handle thrown again. Then I told him that I needed two more square rods in a different size and length. Almost insulted, he went to look for them, muttering some phrases. He had to cut these too. Also thrown in front of me, almost falling off the counter. I told him I needed threaded screws in this and that size. "We don't have that!" Meanwhile, I stood in front of a counter, which has a display case below for the dogs, pardon customers, where Master Reese showcases his shiniest brass fittings, such as those I wanted to buy parts for. He probably won't screw nickel-plated screws into his brass fittings. OK. Then I wanted to pay (an old man, another customer, jokes about what the cutting, this approximately 45-second job would cost extra). With debit card. "Also with card" (as if I had already done too much wrong), "then we have 5000 bookings, no, only from 10€". As far as I know, that is no longer legal, especially since the card reader is on the table, as card payments now cost nothing or hardly anything. I said, then I have to leave, look for an ATM, and come back in five hours. The master really doesn't need help with the cheekiness: "We are here until 6 PM." Conclusion: a full proletarian, condescending, already offended, rude, better not to rely on help regarding individual parts, when the customer himself has firmly decided to be in a good mood, he damages the goods (property) of the customer, which the customer shows to be able to buy the right part.

Manuel Veit

I can highly recommend the locksmith service Reese, here at the location in Lübeck. I called there with the question whether a VW key can be duplicated and I was advised very kindly. However, to be completely sure, I was asked to take a picture of the key so that one does not make a long trip (~65Km one way + back) for nothing. The next day I received positive confirmation by phone that it is feasible. On the same day, I drove to Lübeck and everything worked out great. I can recommend the locksmith service unreservedly.

Dirk Sanko

I don't often evaluate in written form, but now I am a bit annoyed and hope to provoke a rethink with my contribution. I want to explicitly advise no one against using a product or service of the company. I have only had the best experiences in the past. However, today I was treated rudely, cheekily, and unfairly. I was surprised by the amount for duplicating a key and since probably no key is from the mass, I simply asked for a cheaper alternative. I was then confronted with arguments that one does not buy a key every day and was presented with some new written price calculations from the company Abus of 9.7%. I pointed out that I had already had this key duplicated here once and I cannot remember the price. I was then told to present the invoice. I understand the principle that price changes are of course passed on to the end consumer, but if a key blank was purchased years ago, I should not be reminded that one receives more money from the scrap dealer and then suddenly the Rewe supermarket was used as a voice amplifier. I remained calm and friendly, even after another customer was brought against me. The crowning of this long-lasting not really good consultation by the male salesperson was that the really dedicated and friendly lady who actually served me said at the end..... I quote from memory....... "For that price, I wouldn't have sold you the key......" This led to a slight argument between the very unfriendly man and the very nice lady, who had already noticed the misconduct somehow. I would like to point out again..... in the past, I have only had good experiences and hope for a rethink with this criticism. Maybe one has a bad day, but in the end, a little kindness should prevail.......

Henning Giertz

Great selection! I was previously at two other locksmith services and at the hardware store, none had the matching old bit key for me. After 1-2 minutes, the friendly employee from Reese found the right one. I am very satisfied.