Mr. Lio

Very friendly staff. Fast service for door openings. Fair prices. Highly recommended and competent advice. They took a lot of time for my concern. Keep it up..., thank you!!!

Detlef Schmidt

Unfortunately absolutely incompetent employees, although some were at least nice. The experts from the company Falke were unable to replicate a standard camper van key despite corrections. Since they offer a WhatsApp contact through their homepage, I tried to reach out again via that (I will attach the WhatsApp afterwards). Unfortunately, this was also not answered, which is why I ended up with only trouble and a bad mood for €18.90, but unfortunately no functioning key. Here is the unanswered WhatsApp: "Dear Sir or Madam, we had a key made for our camper van yesterday in Potsdam. After 3 employees were involved in the discussion about the suitable blank, a key was made for €18.90 with the statement that it would not be a problem if it did not fit, we should just get in touch again. Unfortunately, we had to do this today as well because the key did not even fit into the lock. Today we encountered a 4th employee, who did not tire of "educating" us with false statements about warranty law but unfortunately could not offer a suitable solution, as the appropriate blank will not be delivered until Monday and in his opinion it is reasonable for the customer to wait until then, even if one is just passing through. A very unpleasant person, who has not heard anything about service and customer orientation. He then re-ground the faulty key. Unfortunately without success, it still does not fit. Although we are hardly motivated to continue to be annoyed after today's experience with your condescending employee, I still believe that you can offer a customer-friendly and satisfactory solution. Waiting until Monday for the blank cannot be the suitable solution, as we are just passing through and assumed that a camper van key would not pose any problems for a professional company. We would be happy to come to the store again tomorrow if you can offer a solution. Best regards*

Marc

Very competent advice, excellent solutions. When a problem arose (for which no one was to blame), Mr. Sahin reacted immediately and solved the problem promptly. All three employees who were with me were friendly and competent. Overall, highly recommendable.